Privacy Policy
Introduction
This Privacy Policy outlines how Roo Casino collects, uses, stores, and discloses personal information provided by users of its website and associated services. By accessing or using the Roo Casino platform, you acknowledge that you have read and understood the terms set out in this document. This policy has been prepared in accordance with applicable privacy legislation, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Roo Casino is committed to handling personal information in a transparent, lawful, and responsible manner. This policy applies to all individuals who interact with our platform, including registered account holders, visitors to the website, and individuals who communicate with our support team.
What Information We Collect
Roo Casino may collect the following categories of personal information:
- Identification details, including full name, date of birth, and residential address
- Contact information, including email address and telephone number
- Financial information, including payment card details, bank account numbers, and transaction history
- Identity verification documents, such as government-issued identification, passport copies, or utility bills
- Technical data, including IP address, browser type, device identifiers, and session activity
- Communications records, including correspondence submitted via live chat, email, or support tickets
Collection of this information occurs through several channels, including the account registration process, deposit and withdrawal requests, identity verification procedures, and ongoing use of the platform.
How We Use Your Information
Personal information collected by Roo Casino is used for the following purposes:
- Verifying the identity of registered users in compliance with anti-money laundering (AML) and know your customer (KYC) obligations
- Processing financial transactions, including deposits, withdrawals, and bonus allocations
- Managing and maintaining user accounts
- Providing customer support and responding to queries
- Detecting and preventing fraudulent activity, technical abuse, or breaches of the terms and conditions
- Complying with legal obligations imposed by relevant regulatory authorities
- Sending administrative communications related to account status, changes to terms, or security notices
Roo Casino does not use personal information for unsolicited marketing purposes without obtaining prior consent from the user, and users retain the right to withdraw such consent at any time.
Disclosure of Personal Information
Roo Casino may disclose personal information to third parties in the following circumstances:
- To payment processors and financial institutions for the purpose of completing transactions
- To identity verification service providers engaged to fulfill KYC and AML compliance requirements
- To regulatory and law enforcement authorities where disclosure is required by law or court order
- To third-party technology and infrastructure providers who assist in the operation of the platform, subject to appropriate data processing agreements
All third parties engaged by Roo Casino are required to handle personal information in a manner consistent with applicable privacy obligations. Roo Casino does not sell personal information to third parties for commercial purposes.
Data Security
Roo Casino implements industry-standard technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. These measures include encryption of sensitive data during transmission, access controls, and regular security assessments.
While Roo Casino takes reasonable steps to safeguard personal information, no system can guarantee complete security. Users are encouraged to maintain the confidentiality of their account credentials and to notify Roo Casino promptly if they suspect any unauthorised access to their account.
Retention of Information
Personal information is retained for as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. In most cases, records associated with registered accounts are retained for a minimum period following account closure in compliance with AML legislation and financial record-keeping requirements.
Once personal information is no longer required, it is securely deleted or de-identified in accordance with Roo Casino’s internal data management procedures.
Your Rights and Choices
Users located in Australia have the right to request access to the personal information held about them, and to request correction of any information that is inaccurate, incomplete, or out of date. Requests of this nature may be submitted to the Roo Casino support team through the official contact channels available on the website.
Roo Casino will respond to access and correction requests within a reasonable timeframe. In certain circumstances, requests may be declined where permitted by law, and the user will be notified of the reason for the refusal.
Cookies and Tracking Technologies
Roo Casino uses cookies and similar tracking technologies to collect technical data related to website usage. Cookies may be used to maintain session integrity, analyse traffic patterns, and improve the functionality of the platform. Users may configure their browser settings to limit or disable cookies, though this may affect the availability of certain features on the website.
Changes to This Policy
Roo Casino reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated to registered users via email or through a notice published on the website. Continued use of the platform following such notification constitutes acceptance of the revised policy.
Contact Information
For any queries relating to this Privacy Policy or the handling of your personal information, please contact the Roo Casino support team through the official contact page listed on the website.